When self serve goes wrong

With the increasing prevalence of self serve across so many aspects of our lives, as organisations we need to think carefully about making sure whatever we offer as a self serve option works in the way it should.

And what if it goes wrong?

Check out our latest LinkedIn post to get some ideas about service recovery.

https://www.linkedin.com/posts/iancrocombe1_selfservice-problemsolving-customerexperience-activity-6886647516809490432-wtRr