One of my least favourite sayings is 'we must learn lessons from this' ( a) because we could probably have predicted what went wrong in...

In the last couple of weeks, I've been on any number of Zoom sessions where people are talking about the challenges of designing the new...

Unexpected item in the bagging area, your session has timed out please start again, this ATM is currently unavailable, error message 409....

People have different ways of committing things to memory. Some prefer words, others pictures; some people see patterns and other like...

I've heard so many short. snappy slogans during the pandemic it got me thinking. We are surrounded by so many soundbites in our business...

Coming out of the pandemic represents a real opportunity to reflect and redefine what great looks like - to each of us individually, to...

If people really are your greatest asset, how do you make sure they are in an environment that's designed to bring out their best? For...

With SMEs and Charities under severe income / cost pressure, wouldn't it be great to get your hands on some free resources ? Well, here's...

Doesn't matter if you're in the #charitysector or #smesector you'll have probably heard about #continuousimprovement You might have...

For organisations of all types and sizes, change is a challenge. The challenge might take different forms, but the reality is the odds of...

It's odd looking back to this time last year, it's almost a different world. 2020 has provided inspiration, inflicted desperation and...

Making even a small change to a Charity or Business can be difficult. With relentless improvement being a core part of any organisation's...

I've said many times that continuous improvement is a mindset not a project. It doesn't end, it's a way of life and a way of life that...

Some preparation for a business pitch prompted me the other day to revisit the 'golden rules of communication'. A Forbes article...

My car has a top speed of 123 mph so in theory I could get on the road, press my accelerator to the floor and see the world slip by at...

I was asked the other day to explain why I don't just use one approach to help people be better. If you’ve skimmed any of my previous...

Funny how some of the lessons you learn stay with you for ever isn’t it? A late friend and mentor of mine, Bob Johnston from Warwick...

For CEOs and Senior Managers, providing leadership, guidance and support over the last few weeks has probably been the most demanding...

The new normal. What is it and howe do you get there? I thought I’d share with you three specific things you can easily do, right now,...

If you’re a Charity or SME CEO, let me ask you a question. What’s the single most important piece of knowledge that will enable you to...