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Think differently ... achieve more

Once you realise everything inside, outside and across your organisation is connected, your change initiatives, organisational reviews...

Oh come on, be practical

The thing is, I might be able to get the gist of something. I might even be able to find out enough to sound credible, but when...

And we're back!

The blog feed has been a bit quiet lately for the best of reasons. We've been engaged in a full strategic review of a UK nationwide...

If you don't ask, you'll never know ..

In the last couple of weeks, I've been on any number of Zoom sessions where people are talking about the challenges of designing the new...

Helping self service work better

Unexpected item in the bagging area, your session has timed out please start again, this ATM is currently unavailable, error message 409....

Music to improve by

People have different ways of committing things to memory. Some prefer words, others pictures; some people see patterns and other like...

Is it a truth, myth or a bit of both?

I've heard so many short. snappy slogans during the pandemic it got me thinking. We are surrounded by so many soundbites in our business...

A bit better every day

Coming out of the pandemic represents a real opportunity to reflect and redefine what great looks like - to each of us individually, to...

How to make teamwork work

If people really are your greatest asset, how do you make sure they are in an environment that's designed to bring out their best? For...

Looking for some free resources?

With SMEs and Charities under severe income / cost pressure, wouldn't it be great to get your hands on some free resources ? Well, here's...

Continuous Improvement beyond COVID

Doesn't matter if you're in the #charitysector or #smesector you'll have probably heard about #continuousimprovement You might have...

Make change happen

For organisations of all types and sizes, change is a challenge. The challenge might take different forms, but the reality is the odds of...

2020 - a year of extremes

It's odd looking back to this time last year, it's almost a different world. 2020 has provided inspiration, inflicted desperation and...

How to make change stick

Making even a small change to a Charity or Business can be difficult. With relentless improvement being a core part of any organisation's...

Communicating what you measure

Some preparation for a business pitch prompted me the other day to revisit the 'golden rules of communication'. A Forbes article...

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