I've said many times that continuous improvement is a mindset not a project. It doesn't end, it's a way of life and a way of life that do...

Some preparation for a business pitch prompted me the other day to revisit the 'golden rules of communication'. A Forbes article (https:/...

My car has a top speed of 123 mph so in theory I could get on the road, press my accelerator to the floor and see the world slip by at gr...

I was asked the other day to explain why I don't just use one approach to help people be better. If you’ve skimmed any of my previous pos...

Funny how some of the lessons you learn stay with you for ever isn’t it? A late friend and mentor of mine, Bob Johnston from Warwick Busi...

For CEOs and Senior Managers, providing leadership, guidance and support over the last few weeks has probably been the most demanding sce...

The new normal. What is it and howe do you get there? I thought I’d share with you three specific things you can easily do, right now, th...

If you’re a Charity or SME CEO, let me ask you a question. What’s the single most important piece of knowledge that will enable you to mo...

Shortly before the lockdown, we delivered our first 'Introduction to Continuous Improvement' workshop. As the pandemic has progressed, I'...

It really doesn’t matter if you are a charity, SME or large corporate, the demands to continually do more with less are relentless. Over ...

It doesn't matter which case study you use - the turnaround of Scandanavian Airlines, the Gold Medal successes of the GB Cycling Team or ...

Four words that will deliver authentic service - how can that be possible? Well it is and here they are: DON’T MAKE STUFF UP I’ve read a...

So why should we get excited about processes? Put simply, everything a charity or SME does relies on that most basic of building blocks -...

Wouldn’t it be great if we had a crystal ball to see into the future and avoid all the bad things that might happen? Well this article do...