Lots of 1% improvements add up
Check out our latest LinkedIn post about why Continuous Improvement must form part of every SME / Charity 'do more with less' toolkit....
Mistakes happen - wouldn't it be great if they didn't?
‘I’m only human … born to make mistakes’. So said The Human League back in the 80’s (our younger readers might need to Google that one)....
Don't rule out good stuff just because of the jargon
There are reasons why corporates invest so heavily in things like Systems Thinking, Lean Operations, Process Improvement and Service...
Consultants aren't always the answer
If your Charity is looking for extra resources - especially knowledge and experience, then try this: https://www.linkedin.com/posts/iancr...
When self serve goes wrong
With the increasing prevalence of self serve across so many aspects of our lives, as organisations we need to think carefully about...
Strategy review complete ... what next?
You'll know from my 'Golden Thread' blog post that everything starts with understanding your organisation's purpose and its long term...
Think differently ... achieve more
Once you realise everything inside, outside and across your organisation is connected, your change initiatives, organisational reviews...
Oh come on, be practical
The thing is, I might be able to get the gist of something. I might even be able to find out enough to sound credible, but when...
And we're back!
The blog feed has been a bit quiet lately for the best of reasons. We've been engaged in a full strategic review of a UK nationwide...
Building your next normal? Don't forget what the pandemic taught us.
One of my least favourite sayings is 'we must learn lessons from this' ( a) because we could probably have predicted what went wrong in...
If you don't ask, you'll never know ..
In the last couple of weeks, I've been on any number of Zoom sessions where people are talking about the challenges of designing the new...
Helping self service work better
Unexpected item in the bagging area, your session has timed out please start again, this ATM is currently unavailable, error message 409....
Music to improve by
People have different ways of committing things to memory. Some prefer words, others pictures; some people see patterns and other like...
Is it a truth, myth or a bit of both?
I've heard so many short. snappy slogans during the pandemic it got me thinking. We are surrounded by so many soundbites in our business...
A bit better every day
Coming out of the pandemic represents a real opportunity to reflect and redefine what great looks like - to each of us individually, to...
How to make teamwork work
If people really are your greatest asset, how do you make sure they are in an environment that's designed to bring out their best? For...
Looking for some free resources?
With SMEs and Charities under severe income / cost pressure, wouldn't it be great to get your hands on some free resources ? Well, here's...
Continuous Improvement beyond COVID
Doesn't matter if you're in the #charitysector or #smesector you'll have probably heard about #continuousimprovement You might have...
Make change happen
For organisations of all types and sizes, change is a challenge. The challenge might take different forms, but the reality is the odds of...
2020 - a year of extremes
It's odd looking back to this time last year, it's almost a different world. 2020 has provided inspiration, inflicted desperation and...