Touchscreen Computer




This successful charity was looking to increase the involvement & engagement of their employees and volunteers.
Helping people realise their potential through continuous improvement practices was identified as a great vehicle to do this and the training course outcomes were described by the CEO as 'a session that the whole team engaged with and immediately recognised ways we could ‘be better’.  Ian's style encouraged the team to feel informed, but also in control themselves of how we can improve what we do.  We’ve identified ways already that colleagues could do things in more effective ways and we’ll take the tools away to keep asking ourselves the right questions.  Not bad from a morning workshop!”


This client was looking for a way to innovate its latest strategic review.
Using the joined up thinking framework created by iandi, we very quickly redefined the organisations purpose, its key capabilities & processes while calling out some skills and measurement gaps.
Feedback from the Chairman explained 'we've never considered our business in the way Ian facilitated and some of the skills gaps came as a bit of a surprise. A new approach worked well for us'


This business was looking for the design, development and deployment of a Process Excellence function and strategy across its Customer Service & Operations division. 
We delivered a sustainable, high performing team of talented individuals and also changed the way the organisation thinks about process management, the way it sees the work it undertakes and the way work is continually improved.
During engagement significant benefits were identified, innovative approaches were deployed to understand process performance & predictability, change inception was completely re-engineered, the approach to root cause analysis and improvement was significantly enhanced. 'From a standing start, we now have a real asset that will benefit the whole organisation.'