My car has a top speed of 123 mph so in theory I could get on the road, press my accelerator to the floor and see the world slip by at great speed.
I haven't, obviously, because of regulations, speed limit enforcement, the extra risks and my own competency driving and reacting at speed.
It's the same for organisations. Pretty much anything can be digitised or automated, the reducing cost barriers to app development mean this is available to all, services and processes, practices and policies can all be changed relatively easily.
But just because you can, doesn't mean you should.
Understanding the rationale for change, how it links to your strategy, what it means for the ways in which people interact with your organisation, understanding the regulatory or legal constraints and how any change infiltrates the DNA of your charity are all good reasons to have a think before you decide what to do.
A lesson from the corporate world is that automating or outsourcing a poor process (because you can) doesn't make it a good process!
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