Continuous Improvement beyond COVID
Doesn't matter if you're in the #charitysector or #smesector you'll have probably heard about #continuousimprovement You might have...
Make change happen
For organisations of all types and sizes, change is a challenge. The challenge might take different forms, but the reality is the odds of...
2020 - a year of extremes
It's odd looking back to this time last year, it's almost a different world. 2020 has provided inspiration, inflicted desperation and...
How to make change stick
Making even a small change to a Charity or Business can be difficult. With relentless improvement being a core part of any organisation's...
Inspiration is everywhere ... if you're open to it
I've said many times that continuous improvement is a mindset not a project. It doesn't end, it's a way of life and a way of life that...
Communicating what you measure
Some preparation for a business pitch prompted me the other day to revisit the 'golden rules of communication'. A Forbes article...
Just because you can doesn't mean you should
My car has a top speed of 123 mph so in theory I could get on the road, press my accelerator to the floor and see the world slip by at...
What have baking and continuous improvement got in common?
I was asked the other day to explain why I don't just use one approach to help people be better. If you’ve skimmed any of my previous...
If you're thinking about changing your operations, this is a story is for you
Funny how some of the lessons you learn stay with you for ever isn’t it? A late friend and mentor of mine, Bob Johnston from Warwick...
The new normal might be a bit different
For CEOs and Senior Managers, providing leadership, guidance and support over the last few weeks has probably been the most demanding...
3 steps to your new normal
The new normal. What is it and howe do you get there? I thought I’d share with you three specific things you can easily do, right now,...
It's time to rethink how you do what you do, but ...
If you’re a Charity or SME CEO, let me ask you a question. What’s the single most important piece of knowledge that will enable you to...
Let's bring 'being better' to life
Shortly before the lockdown, we delivered our first 'Introduction to Continuous Improvement' workshop. As the pandemic has progressed,...
Doing more with less
It really doesn’t matter if you are a charity, SME or large corporate, the demands to continually do more with less are relentless. Over...
Never stop improving
It doesn't matter which case study you use - the turnaround of Scandanavian Airlines, the Gold Medal successes of the GB Cycling Team or...
Authentic service in four words
Four words that will deliver authentic service - how can that be possible? Well it is and here they are: DON’T MAKE STUFF UP I’ve read...
How you do what you do really matters
So why should we get excited about processes? Put simply, everything a charity or SME does relies on that most basic of building blocks -...
Thinking about the bad stuff is good
Wouldn’t it be great if we had a crystal ball to see into the future and avoid all the bad things that might happen? Well this article...