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Let's bring 'being better' to life

Shortly before the lockdown, we delivered our first 'Introduction to Continuous Improvement' workshop. As the pandemic has progressed,...

Doing more with less

It really doesn’t matter if you are a charity, SME or large corporate, the demands to continually do more with less are relentless. Over...

Never stop improving

It doesn't matter which case study you use - the turnaround of Scandanavian Airlines, the Gold Medal successes of the GB Cycling Team or...

Authentic service in four words

Four words that will deliver authentic service - how can that be possible? Well it is and here they are: DON’T MAKE STUFF UP I’ve read...

How you do what you do really matters

So why should we get excited about processes? Put simply, everything a charity or SME does relies on that most basic of building blocks -...

Thinking about the bad stuff is good

Wouldn’t it be great if we had a crystal ball to see into the future and avoid all the bad things that might happen? Well this article...

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